AG Guidance to Public Entities Regarding OMA and IPRA Compliance During COVID-19 State of Emergency - Click Here

The Advocacy and Intervention Division is the first point of contact for all complaints to the Office of Attorney General. Advocates in the Division answer phones, take walk-in complaints and respond to complaints filed online.

Attorney General Balderas has made a commitment to New Mexico consumers that his advocacy staff will respond to complaints within 72 hours and has pledged that even when his office receives complaints that go beyond the authority and scope of the office, advocates will attempt to link constituents with other agencies. Due to the current Coronavirus (COVID-19) situation, response to complaints may be longer than the normal 72 hours.

The goal of the division is to provide rapid assistance to all New Mexicans with concerns of various types such as identity theft, car buying, payday and student loans, and scams of all varieties. The Office of the Attorney General does not act and cannot act as a private attorney for individual citizens. However, in some matters, if a consumer is unable to resolve a dispute with a business, the Advocacy and Intervention’s complaint resolution services may be available. There is no charge to the public for these services.  The Office of the Attorney General can never guarantee a particular outcome.  

Complaints and Concerns

Submit a complaint electronically using our Electronic Complaint Submission (ECS) website.

Contact Advocacy and Intervention Division

Santa Fe

408 Galisteo Street
Villagra Building
Santa Fe, NM 87501

Toll Free 1-844-255-9210
Phone: (505) 490-4060
Fax: (505) 490-4883


201 3rd St. NW
Suite 300
Albuquerque, NM  87102

Toll Free 1-844-255-9210
Phone: (505) 717-3500
Fax: (505) 318-1050

Las Cruces 

201 N. Church St.
Suite 315
Las Cruces, NM 88001

Toll Free 1-844-255-9210
Phone: (575) 339-1120
Fax: (575) 339-1122